Buying
How do I buy from Carousell Luxury?+
Browse our carefully curated collection of luxury pieces online (on Carousell App or Carousellluxury.com), or visit our boutique at The Centrepoint, Singapore to experience them in person.
Once you've found the perfect piece, simply complete your purchase online or choose an in-store collection (Singapore only). If you have any questions, our team will be happy to assist.
Why should I shop at Carousell Luxury?+
Carousell Luxury offers one of Singapore's widest luxury selections, with thousands of handbags, accessories and small leather goods from the world's most sought-after brands.
Every item undergoes a rigorous authentication process by our in-house specialists before it's listed for sale.
What condition are the items in?+
Every item is carefully inspected before it is listed for sale. Each product page includes detailed photos, condition notes and key product information to help you make an informed purchase.
If you'd like additional photos or have any questions about an item's condition, our team will be happy to assist.
How are items verified at Carousell Luxury?+
Every item listed on Carousell Luxury undergoes a rigorous authentication process by our in-house specialists before it is offered for sale. Our team uses industry expertise, specialised tools and extensive reference materials to assess each item's authenticity and condition.
While Carousell Luxury is not affiliated with or endorsed by the brands featured on our platform, every item is carefully inspected to ensure it is accurately represented in its product listing page.
Can I view an item in person before purchasing?+
Yes. You're welcome to visit our Centrepoint boutique to view selected items in person. If you're looking for a specific piece, contact our team ahead of your visit and we'll be happy to assist.
Can Carousell Luxury source an item for me?+
Looking for a specific piece or another exceptional luxury item? Contact our merchandiser team for assistance.
How long will it take to receive my order?+
Singapore
Standard Delivery: Orders are typically dispatched within 1–2 working days.
In-Store Collection: Available for eligible items at our boutique(s). Some items are available via in-store pick up only.
International
Orders are prepared within 1–2 working days before being shipped via DHL Express. Delivery typically takes an additional 1–5 working days, depending on the destination.
If there are any unexpected delays, we'll keep you informed every step of the way.
Does Carousell Luxury provide any authenticity guarantee?+
Carousell Luxury serves as an independent platform for buyers and sellers looking for the resale of new and preowned luxury bags. Widely regarded as one of the best in our field, the trust from our clients is at the core of what we do. While we have a strict Anti-Counterfeit Policy in place, Carousell Luxury is not affiliated with nor sponsored by any of the brands featured for sale on our platform. All intellectual property, trademarks and copyright remain the sole property of their respective brand owners and Carousell Luxury in no way claims to be associated with any of these brands nor do we proclaim - on behalf of the brand owners - to guarantee the authenticity of any item sold on our platform.
All items sold on our platform will still go through a stringent process of quality control and verification checks to ensure that items are indeed as represented by the seller in their listing. Our team of experienced in-house experts have the industry know-how and is also well-equipped with the tools and technology to detect counterfeit items. In the unlikely event an item purchased on Carousell Luxury is proven to be inauthentic in the form of a written statement by the principal brands, we shall offer a full money-back guarantee.
What if I have issues with my order after receiving it?+
Please note:
Requests must be submitted within 24 hours of delivery. Claims made after this period may not be eligible for review.
We encourage you to carefully review the product description, condition notes, and all photos before completing your purchase. As many of our items are pre-owned or unique, returns are not accepted simply due to a change of mind or differing personal expectations.
If you believe your item is significantly different from the listing or have concerns regarding its authenticity, please contact us via WhatsApp within 24 hours of receiving your order. Include your order number, a description of the issue, and clear photographs for our review.
Our team will assess your case and advise on the next steps. If further inspection is required, we may arrange for the item to be returned for evaluation.
Returns are not accepted for:
• Change of mind
• Sale or discounted items
• Items marked as final sale
• International orders
• Items purchased directly in-store
Returns are only considered if the item is:
Deemed inauthentic, supported by a written statement from the principal brand; or materially different from the product description and photographs on the listing.
What payment methods are accepted at Carousell Luxury?+
We offer a range of secure and convenient payment options depending on how you shop.
Singapore – In-Store
• Cash (Singapore Dollars)
• PayNow
• Visa/MasterCard/American Express*
• Atome
Singapore – Online
• PayNow
• Visa/MasterCard/American Express*
• Atome
• Grab
International – Online**
• Visa/MasterCard/American Express*
*Additional fees may apply to selected payment methods.
**International orders are charged in your selected local currency where available.
What is the relationship between Carousell Luxury and LuxLexicon?+
Carousell Luxury and LuxLexicon are sister brands under the Carousell Group, each offering a distinct luxury shopping experience.
Carousell Luxury offers one of Singapore's widest luxury selections across a broad range of brands, while LuxLexicon specialises in curated Hermès collections and exceptional luxury pieces.
If you're looking for an even wider selection of Hermès pieces, visit our sister brand, LuxLexicon, at Palais Renaissance, or browse the collection online at
luxlexicon.com.
Why are online prices different from in-store or Instagram prices?+
Prices may vary across our sales channels due to differences in payment methods, platform costs, and international pricing.
Singapore online prices may include a small adjustment to cover online payment processing and platform-related costs.
International online prices include applicable duties and taxes for eligible destinations, so you can shop with confidence and avoid unexpected import charges upon delivery.
In-store prices are based on cash or PayNow payments, and therefore may differ from online prices.
If you're unsure which price applies to your purchase, please contact our team.
Shipping and returns
What is Carousell Luxury's return policy?+
Please note:
Requests must be submitted within 24 hours of delivery. Claims made after this period may not be eligible for review.
We encourage you to carefully review the product description, condition notes, and all photos before completing your purchase. As many of our items are pre-owned or unique, returns are not accepted simply due to a change of mind or differing personal expectations.
If you believe your item is significantly different from the listing or have concerns regarding its authenticity, please contact us via WhatsApp within 24 hours of receiving your order. Include your order number, a description of the issue, and clear photographs for our review.
Our team will assess your case and advise on the next steps. If further inspection is required, we may arrange for the item to be returned for evaluation.
Returns are not accepted for:
• Change of mind
• Sale or discounted items
• Items marked as final sale
• International orders
• Items purchased directly in-store
Returns are only considered if the item is:
Deemed inauthentic, supported by a written statement from the principal brand; or materially different from the product description and photographs on the listing.
How can I track my order?+
Singapore Orders
For orders within Singapore, please contact our team via WhatsApp for the latest delivery updates.
International Orders
Once your order has been dispatched, you'll receive a DHL Express tracking number. You can track your shipment via the DHL Express tracking link or through your account (where available).
Do you ship internationally?+
Yes. We ship to a growing list of international destinations via DHL Express.
Shipping cost, and applicable import duties or taxes are calculated at checkout based on your delivery destination.
If your country isn't currently available, please contact our team and we'll be happy to assist.
Who is responsible for customs duties and taxes?+
For eligible international orders, the price displayed on the product page is all-inclusive of applicable duties and taxes. This means there are no additional customs duties or import taxes to pay upon delivery.
Shipping charges are calculated separately at checkout based on your delivery destination.
If any exceptions apply, they will be clearly communicated before you complete your purchase.
Is my shipment insured?+
Shipping does not include additional shipment insurance unless requested.
If you would like to purchase additional shipment insurance, please contact our team via Whatsapp before your order is dispatched. Insurance premiums vary based on the purchase/shipment value.
Please note that, once your order has been handed over to the delivery partner, responsibility for the shipment passes to the customer in accordance with our Terms of Use.
